I take pride in my work. My intention is to create pieces that will last a life time! That being said, things happen. Sometimes natural materials do unexpected things, and I will do everything within my power to correct anything that happens due to craftsmanship inaccuracies. Everything I make comes with a 1 year warranty.
If you have any issue, please reach out to us, and we will try to make it right!
See below for the super official legal disclaimer:
Djoice Design and Fabrication offers a one (1) year, limited product warranty beginning on the day of pickup/delivery/ or installation.
Djoice Design and Fabrication warrants to you, the original purchaser, that our products are free of defects in material and workmanship for one year from delivery IF properly stored, handled, assembled, maintained and used under NORMAL conditions. “Defects” are defined as imperfections in material or workmanship that will impair the use of the product. The Djoice Design and Fabrication product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance and use, 2) Defects occurring to the product after purchase due to product modification, intentional damage, accident, misuse, abuse or negligence, 3) Normal product wear and tear due to age, 4) Labor or assembly or 5) Variations of color or texture in our products which are made of natural materials.
If you find a material defect in material or workmanship in any product, part or component, you must report such defect during the relevant warranty period to the Djoice Design and Fabrication team by emailing (firstname.lastname@example.org) OR calling (614.271.0164).
If after inspection any such returned product is determined by Djoice Design and Fabrication to breach the warranty set forth herein, Djoice Design and Fabrication will, at Djoice Design and Fabrication’s option, repair or replace the product free of charge. Replacement or repair of products does not extend its warranty period beyond the original warranty expiration date. All
Djoice Design and Fabrication warranties are limited warranties and are limited to the original purchaser with proof of purchase.
Except For the Express Warranty provided above, Djoice Design and Fabrication Makes no express warranties concerning products purchased from Djoice Design and Fabrication. In addition, Djoice Design and Fabrication specifically disclaims any other warranty, including without limitation the implied Warranties of Merchantability and Fitness for a particular purpose.
In no event shall Djoice Design and Fabrication have any liability for any incidental, special, indirect or consequential damages, loss of profits, revenue, or cost of cover. In addition, in no event shall the liability of Djoice Design and Fabrication exceed the amount paid bv the customer for the product principally responsible for such damages. The above limitations of liability shall apply to any damages, however caused and regardless of theory of liability, whether derived from contract, Tort (including without limitation negligence), or otherwise, even if Djoice Design and Fabrication Has been advised of the possibility of such damages and regardless of whether the limited remedies available hereunder fail of their essential purpose.